The TrueCommerce Home (ecUtopia) Platform will undergo a product update on Tuesday, May 13, 2025 at 9:00pm EST. This update will address some background database processes. Our communication servers will be functional, however the processing of documents will be delayed.
If you have any questions or concerns, please contact our support team at sd-support@truecommerce.com. Posted on
May 20, 2025 - 17:11 EDT
Starting at 9:00 p.m. ET on Saturday, May 31, 2025 and ending by 2:00 a.m. ET on Sunday, June 1, 2025, scheduled maintenance will be conducted as part of our commitment to ensure the reliability and security of your TrueCommerce services. Maintenance for B2B Gateway will begin at 7:00 p.m. ET on May 31, 2025 and end by 2:00 a.m. ET on Sunday, June 1, 2025.
During this maintenance period you will experience an interruption in your service, including the following applications and services: TrueCommerce Trading Network, ecUtopia Portal, B2BGateway, TrueCommerce Foundry platform and TrueCommerce Foundry applications such as Transaction Manager, Pack & Ship, Product Manager, Pulse and AMP. During this maintenance period, access to TrueCommerce applications will not be available.
Transmissions sent to TrueCommerce via direct connections, such as AS2 and TrueCommerce’s hosted sFTP and FTP, will not be accepted until the first stage of the maintenance period ends (approximately 9:30 p.m. ET). Upon completion of the first maintenance stage, all direct connections will be accepted and all queued up transmissions will be processed.
We apologize for any inconvenience this may cause. To stay informed of additional maintenance announcements and see the current status of our systems, register for status page updates by navigating to https://status.truecommerce.com and selecting “Subscribe to Updates”. Posted on
Apr 29, 2025 - 08:49 EDT
Completed -
The scheduled maintenance has been completed.
May 13, 23:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 21:00 EDT
Scheduled -
The TrueCommerce Home (ecUtopia) Platform will undergo a product update on Tuesday, May 13, 2025 at 9:00pm EST. This update will address minor bugs and fixes to the portal. Our communication servers will be functional, however the processing of documents will be delayed.
If you have any questions or concerns, please contact our support team at sd-support@truecommerce.com.
May 9, 08:35 EDT