All Systems Operational

Uptime over the past 90 days. View historical uptime.
Trading Network Operational
90 days ago
100.0 % uptime
Today
TrueCommerce AS2 ? Operational
90 days ago
100.0 % uptime
Today
TrueCommerce Internal FTP ? Operational
90 days ago
100.0 % uptime
Today
TrueCommerce B2B Trading Network Operational
90 days ago
100.0 % uptime
Today
Platform Operational
90 days ago
100.0 % uptime
Today
Integration Mapping Tool ? Operational
90 days ago
100.0 % uptime
Today
Scheduler ? Operational
90 days ago
100.0 % uptime
Today
TrueCommerce B2B Warehouse Support Site Operational
90 days ago
100.0 % uptime
Today
TrueCommerce B2B Integrator Operational
90 days ago
100.0 % uptime
Today
ecUtopia Operational
90 days ago
100.0 % uptime
Today
Foundry Applications Operational
90 days ago
99.99 % uptime
Today
Transaction Manager Operational
90 days ago
100.0 % uptime
Today
Pack & Ship Operational
90 days ago
99.98 % uptime
Today
Data Hub Operational
90 days ago
100.0 % uptime
Today
Unified Commerce Hub Operational
90 days ago
100.0 % uptime
Today
Pulse Operational
90 days ago
100.0 % uptime
Today
Channel Integrations Operational
90 days ago
100.0 % uptime
Today
Amazon Marketplace Operational
90 days ago
100.0 % uptime
Today
Shopify Operational
90 days ago
100.0 % uptime
Today
Magento Operational
90 days ago
100.0 % uptime
Today
WooCommerce Operational
90 days ago
100.0 % uptime
Today
Online Marketplaces Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

TrueCommerce Home (ecUtopia) Product Update Apr 8, 2025 21:00-23:00 EDT

The TrueCommerce Home (ecUtopia) Platform will undergo a product update on Tuesday, April 8, 2025 at 9:00pm EST. This update will address minor bugs and fixes to the portal. Our communication servers will be functional, however the processing of the documents will be delayed.

If you have any questions or concerns, please contact our support team at sd-support@truecommerce.com.
Posted on Apr 01, 2025 - 10:26 EDT

TrueCommerce Maintenance Apr 26, 2025 21:00 - Apr 27, 2025 02:00 EDT

Starting at 9:00 p.m. ET on Saturday, April 26, 2025 and ending by 2:00 a.m. ET on Sunday, April 27, 2025, scheduled maintenance will be conducted as part of our commitment to ensure the reliability and security of your TrueCommerce services. Maintenance for B2B Gateway will begin at 7:00 p.m. ET on April 26, 2025 and end by 2:00 a.m. ET on Sunday, April 27, 2025.

During this maintenance period you will experience an interruption in your service, including the following applications and services: TrueCommerce Trading Network, ecUtopia Portal, B2BGateway, TrueCommerce Foundry platform and TrueCommerce Foundry applications such as Transaction Manager, Pack & Ship, Product Manager, Pulse and AMP. During this maintenance period, access to TrueCommerce applications will not be available.

Transmissions sent to TrueCommerce via direct connections, such as AS2 and TrueCommerce’s hosted sFTP and FTP, will not be accepted until the first stage of the maintenance period ends (approximately 9:30 p.m. ET). Upon completion of the first maintenance stage, all direct connections will be accepted and all queued up transmissions will be processed.

We apologize for any inconvenience this may cause. To stay informed of additional maintenance announcements and see the current status of our systems, register for status page updates by navigating to https://status.truecommerce.com and selecting “Subscribe to Updates”.
Posted on Apr 02, 2025 - 17:26 EDT
Apr 2, 2025

No incidents reported today.

Apr 1, 2025

No incidents reported.

Mar 31, 2025

No incidents reported.

Mar 30, 2025
TrueCommerce Maintenance
Completed - The scheduled maintenance has been completed.
Mar 30, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 21:00 EDT
Scheduled - Starting at 9:00 p.m. ET on Saturday, March 29, 2025 and ending by 2:00 a.m. ET on Sunday, March 30, 2025, scheduled maintenance will be conducted as part of our commitment to ensure the reliability and security of your TrueCommerce services. Maintenance for B2B Gateway will begin at 7:00 p.m. ET on March 29, 2025 and end by 2:00 a.m. ET on Sunday, March 30, 2025.

During this maintenance period you will experience an interruption in your service, including the following applications and services: TrueCommerce Trading Network, ecUtopia Portal, B2BGateway, TrueCommerce Foundry platform and TrueCommerce Foundry applications such as Transaction Manager, Pack & Ship, Product Manager, Pulse and AMP. During this maintenance period, access to TrueCommerce applications will not be available.

Transmissions sent to TrueCommerce via direct connections, such as AS2 and TrueCommerce’s hosted sFTP and FTP, will not be accepted until the first stage of the maintenance period ends (approximately 9:30 p.m. ET). Upon completion of the first maintenance stage, all direct connections will be accepted and all queued up transmissions will be processed.

We apologize for any inconvenience this may cause. To stay informed of additional maintenance announcements and see the current status of our systems, register for status page updates by navigating to https://status.truecommerce.com and selecting “Subscribe to Updates”.
Mar 19, 07:25 EDT
Mar 29, 2025
Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025
Upcoming Product Update and Maintenance
Completed - The scheduled maintenance has been completed.
Mar 22, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 05:00 EDT
Scheduled - We want to inform your organization of a planned update and maintenance event for the TrueCommerce Foundry platform, scheduled for Saturday, March 22, 2025. The release will complete our Globalization updates, enhancing the platform’s capabilities to better support your business.
Key enhancements include the ability to set:

• Language preference– Set and view the Foundry platform, and its applications, in English (US), English (UK), German, French, Spanish, or Dutch
• UI Culture preference - Updates the display format of dates, times, and numbers to the selected format. Available formats include English (US), English (UK), German, French, Spanish, and Dutch.

The platform maintenance event is scheduled to begin at 5:00 a.m. ET on Saturday, March 22nd, 2025, and is expected to conclude by 9:00 a.m. ET on the same day.
During this maintenance period, the TrueCommerce Foundry platform and its applications, including Transaction Manager, Pack & Ship, Pulse, and the Account Management Portal, will not be accessible. Scheduled and manual outbound document transmissions will not occur.
The TC.net Trading Partner Network will also be unavailable during this time - any EDI Transmissions sent by Trading Partners between 5:00 a.m. and 9:00 a.m. on Saturday, March 22, 2025 will be returned as undeliverable. All transactions can be resent after the maintenance period concludes and will be processed normally.

We apologize for any inconvenience this may cause. To stay informed of additional maintenance announcements and see the current status of our systems, register for status page updates by navigating to https://status.truecommerce.com and selecting “Subscribe to Updates”.
Mar 17, 12:01 EDT
Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.

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