All Systems Operational

Trading Network Operational
90 days ago
100.0 % uptime
Today
TrueCommerce AS2 ? Operational
90 days ago
100.0 % uptime
Today
TrueCommerce Internal FTP ? Operational
90 days ago
100.0 % uptime
Today
TrueCommerce B2B Trading Network Operational
90 days ago
100.0 % uptime
Today
Platform Operational
90 days ago
100.0 % uptime
Today
Integration Mapping Tool ? Operational
90 days ago
100.0 % uptime
Today
Scheduler ? Operational
90 days ago
100.0 % uptime
Today
TrueCommerce B2B Warehouse Support Site Operational
90 days ago
100.0 % uptime
Today
TrueCommerce B2B Integrator Operational
90 days ago
100.0 % uptime
Today
ecUtopia Operational
90 days ago
100.0 % uptime
Today
Foundry Applications Operational
90 days ago
100.0 % uptime
Today
Transaction Manager Operational
90 days ago
100.0 % uptime
Today
Pack & Ship Operational
90 days ago
100.0 % uptime
Today
Data Hub Operational
90 days ago
100.0 % uptime
Today
Unified Commerce Hub Operational
90 days ago
100.0 % uptime
Today
Pulse Operational
90 days ago
100.0 % uptime
Today
Channel Integrations Operational
90 days ago
100.0 % uptime
Today
Amazon Marketplace Operational
90 days ago
100.0 % uptime
Today
Shopify Operational
90 days ago
100.0 % uptime
Today
Magento Operational
90 days ago
100.0 % uptime
Today
WooCommerce Operational
90 days ago
100.0 % uptime
Today
Online Marketplaces Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

TrueCommerce Home (ecUtopia) Product Update Sep 16, 2025 21:00-22:30 EDT

TrueCommerce Home (ecUtopia) platform will be undergoing our monthly Product update on September 16, 2025 at 9:00pm EST. This update will include bug fixes and feature enhancements to make your experience better. Please contact our support team if you have any questions - sd-support@truecommerce.com. Thank you for your business with TrueCommerce.
Posted on Sep 09, 2025 - 11:17 EDT

TrueCommerce Maintenance Sep 27, 2025 21:00 - Sep 28, 2025 02:00 EDT

Starting at 9:00 p.m. ET on Saturday, September 27, 2025 and ending by 2:00 a.m. ET on Sunday, September 28, 2025, scheduled maintenance will be conducted as part of our commitment to ensure the reliability and security of your TrueCommerce services. Maintenance for B2B Gateway will begin at 7:00 p.m. ET on September 27, 2025 and end by 2:00 a.m. ET on Sunday, September 28, 2025.

During this maintenance period you will experience an interruption in your service, including the following applications and services: TrueCommerce Trading Network, ecUtopia Portal, B2BGateway, TrueCommerce Foundry platform and TrueCommerce Foundry applications such as Transaction Manager, Pack & Ship, Product Manager, Pulse and AMP. During this maintenance period, access to TrueCommerce applications will not be available.

Transmissions sent to TrueCommerce via direct connections, such as AS2 and TrueCommerce’s hosted sFTP and FTP, will not be accepted until the first stage of the maintenance period ends (approximately 9:30 p.m. ET). Upon completion of the first maintenance stage, all direct connections will be accepted and all queued up transmissions will be processed.

We apologize for any inconvenience this may cause. To stay informed of additional maintenance announcements and see the current status of our systems, register for status page updates by navigating to https://status.truecommerce.com and selecting “Subscribe to Updates”.

Posted on Sep 08, 2025 - 07:35 EDT
Sep 16, 2025

No incidents reported today.

Sep 15, 2025

No incidents reported.

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025

No incidents reported.

Sep 10, 2025

No incidents reported.

Sep 9, 2025

No incidents reported.

Sep 8, 2025

No incidents reported.

Sep 7, 2025
Completed - The scheduled maintenance has been completed.
Sep 7, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 21:00 EDT
Scheduled - Starting at 9:00 p.m. ET on Saturday, September 6, 2025 and ending by 2:00 a.m. ET on Sunday, September 7, 2025, scheduled maintenance will be conducted as part of our commitment to ensure the reliability and security of your TrueCommerce services. Maintenance for B2B Gateway will begin at 7:00 p.m. ET on September 6, 2025 and end by 2:00 a.m. ET on Sunday, September 7, 2025.

During this maintenance period you will experience an interruption in your service, including the following applications and services: TrueCommerce Trading Network, ecUtopia Portal, B2BGateway, TrueCommerce Foundry platform and TrueCommerce Foundry applications such as Transaction Manager, Pack & Ship, Product Manager, Pulse and AMP. During this maintenance period, access to TrueCommerce applications will not be available.

Transmissions sent to TrueCommerce via direct connections, such as AS2 and TrueCommerce’s hosted sFTP and FTP, will not be accepted until the first stage of the maintenance period ends (approximately 9:30 p.m. ET). Upon completion of the first maintenance stage, all direct connections will be accepted and all queued up transmissions will be processed.

We apologize for any inconvenience this may cause. To stay informed of additional maintenance announcements and see the current status of our systems, register for status page updates by navigating to https://status.truecommerce.com and selecting “Subscribe to Updates”.

Aug 19, 11:15 EDT
Sep 6, 2025
Sep 5, 2025

No incidents reported.

Sep 4, 2025
Resolved - The issue has been resolved. Transaction processing has been restored for SFTP connections. Other connections like AS2 were not impacted during this incident.
Sep 4, 21:49 EDT
Monitoring - The issue has been resolved. The team is actively monitoring.
Sep 4, 21:23 EDT
Update - We are continuing to investigate this issue.
Sep 4, 20:41 EDT
Investigating - We are currently experiencing connectivity issues with our SFTP.truecommerce.com connection. This is impacting both integration SFTP connectivity as well as trading partner connectivity. The team is actively working to restore connectivity.
Sep 4, 20:40 EDT
Sep 3, 2025

No incidents reported.

Sep 2, 2025

No incidents reported.