tag:status.truecommerce.com,2005:/historyTrueCommerce Status - Incident History2024-03-28T11:47:25-04:00TrueCommercetag:status.truecommerce.com,2005:Incident/201566762024-04-06T21:00:00-04:002024-03-13T15:29:56-04:00TrueCommerce Maintenance<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>6</var>, <var data-var='time'>21:00</var> EDT - Apr <var data-var='date'>7</var>, <var data-var='time'>02:00</var> EDT</strong></p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>07:32</var> EDT</small><br><strong>Scheduled</strong> - Starting at 9:00 p.m. ET on Saturday, April 6, 2024 and ending by 2:00 a.m. ET on Sunday, April 7, 2024, scheduled maintenance will be conducted as part of our commitment to ensure the reliability and security of your TrueCommerce services. Maintenance for B2B Gateway will begin at 7:00 p.m. ET on April 6, 2024 and end by 2:00 a.m. ET on Sunday, April 7, 2024.<br /><br />During this maintenance period you will experience an interruption in your service, including the following applications and services: TrueCommerce Trading Network, ecUtopia Portal, B2BGateway, TrueCommerce Foundry platform and TrueCommerce Foundry applications such as Transaction Manager, Pack & Ship, Product Manager, Pulse and AMP. During this maintenance period, access to TrueCommerce applications will not be available.<br /> <br />Transmissions sent to TrueCommerce via direct connections, such as AS2 and TrueCommerce’s hosted sFTP and FTP, will not be accepted until the first stage of the maintenance period ends (approximately 9:30 p.m. ET). Upon completion of the first maintenance stage, all direct connections will be accepted and all queued up transmissions will be processed.<br /> <br />We apologize for any inconvenience this may cause. To stay informed of additional maintenance announcements and see the current status of our systems, register for status page updates by navigating to https://status.truecommerce.com and selecting “Subscribe to Updates”.</p>tag:status.truecommerce.com,2005:Incident/203887952024-04-02T19:00:00-04:002024-03-28T11:01:36-04:00ecUtopia / TrueCommerce Home Product Update<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>2</var>, <var data-var='time'>19:00</var> - <var data-var='time'>20:30</var> EDT</strong></p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>11:01</var> EDT</small><br><strong>Scheduled</strong> - In a continuous effort to keep the ecutopia application updated with the latest features and enhancements, we will have scheduled a product update on Tuesday, April 2, 2024 at 9:00pm EST. The communication systems will not be affected, but processing of your documents might experience a short delay. Thank you for your business!</p>tag:status.truecommerce.com,2005:Incident/201957662024-03-13T07:00:56-04:002024-03-13T07:00:56-04:00ecUtopia / TrueCommerce Home Product Update<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>07:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>05:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>13:17</var> EST</small><br><strong>Scheduled</strong> - We will be performing ecUtopia product update on Wednesday, March 13, 2024, between the hours of 5:00 AM ET to 7:00 AM ET. This release is a part of our ongoing commitment to ensure the reliability and performance of the ecUtopia application and traffic server.<br /><br />During this update, you will be unable to access the ECU application and the network traffic will be impacted as well. You will receive a maintenance notification after update is complete.</p>tag:status.truecommerce.com,2005:Incident/201691082024-03-06T23:00:58-05:002024-03-06T23:00:58-05:00ecUtopia / SFTP Connectivity Maintenance<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>23:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>21:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>13:45</var> EST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>13:44</var> EST</small><br><strong>Scheduled</strong> - We will be undergoing maintenance to the SFTP connection for ecUtopia. Please expect interruptions for 30 minutes up to 2 hours.</p>tag:status.truecommerce.com,2005:Incident/201136512024-03-06T00:00:56-05:002024-03-06T00:00:56-05:00B2BGateway Maintenance - March 19th<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>00:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>20:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>17:29</var> EST</small><br><strong>Update</strong> - UPDATED:<br />B2BGateway's DataCenter provider will be conducting system maintenance on Tuesday, March 19th from 8:00 p.m. to 12:00 a.m. EDT. During this maintenance window, there may be a brief period of service interruption for the application and network. We apologize for any inconvenience this may cause.<br /><br />• Maintenance Begins: March 19, 2024, 08:00 p.m. EDT<br />• Maintenance Ends: March 20, 2024, 12:00 a.m. EDT <br />• Expected Duration: 4 hours, with intermittent service interruption during the maintenance period timeframe.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>15:28</var> EST</small><br><strong>Scheduled</strong> - Please be advised, due to unforeseen circumstances, this maintenance has been RESCHEDULED from 03/05/2024 to 03/19/2024. Please refer to the new dates in the heading and body of this notification. All previous notifications about this window may be disregarded.<br /><br />B2BGateway's DataCenter provider will be conducting system maintenance on Tuesday, March 5th from 8:00 p.m. to 12:00 a.m. EDT. During this maintenance window, there may be a brief period of service interruption for the application and network. We apologize for any inconvenience this may cause.<br /><br />• Maintenance Begins: March 5, 2024, 08:00 p.m. EDT<br />• Maintenance Ends: March 6, 2024, 12:00 a.m. EDT <br />• Expected Duration: 4 hours, with intermittent service interruption during the maintenance period timeframe.</p>tag:status.truecommerce.com,2005:Incident/199148652024-03-03T02:00:57-05:002024-03-03T02:00:57-05:00TrueCommerce Maintenance<p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>02:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>21:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>14:05</var> EST</small><br><strong>Scheduled</strong> - Starting at 9:00 p.m. ET on Saturday, March 2, 2024 and ending by 2:00 a.m. ET on Sunday, March 3, 2024, scheduled maintenance will be conducted as part of our commitment to ensure the reliability and security of your TrueCommerce services. Maintenance for B2B Gateway will begin at 7:00 p.m. ET on March 2, 2024 and end by 2:00 a.m. ET on Sunday, March 3, 2024.<br /><br />During this maintenance period you will experience an interruption in your service, including the following applications and services: TrueCommerce Trading Network, ecUtopia Portal, B2BGateway, TrueCommerce Foundry platform and TrueCommerce Foundry applications such as Transaction Manager, Pack & Ship, Product Manager, Pulse and AMP. During this maintenance period, access to TrueCommerce applications will not be available.<br /> <br />Transmissions sent to TrueCommerce via direct connections, such as AS2 and TrueCommerce’s hosted sFTP and FTP, will not be accepted until the first stage of the maintenance period ends (approximately 9:30 p.m. ET). Upon completion of the first maintenance stage, all direct connections will be accepted and all queued up transmissions will be processed.<br /> <br />We apologize for any inconvenience this may cause. To stay informed of additional maintenance announcements and see the current status of our systems, register for status page updates by navigating to https://status.truecommerce.com and selecting “Subscribe to Updates”.</p>tag:status.truecommerce.com,2005:Incident/200577642024-02-23T12:47:50-05:002024-02-23T12:47:50-05:00OpenText service interruption<p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>12:47</var> EST</small><br><strong>Resolved</strong> - The incident is resolved and transaction resends for inbound files are in process.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>11:57</var> EST</small><br><strong>Monitoring</strong> - Transaction processing has been restored. Our team is actively monitoring.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>11:15</var> EST</small><br><strong>Update</strong> - We are continuing to work with OpenText to resolve the issue.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>09:31</var> EST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>09:29</var> EST</small><br><strong>Investigating</strong> - TrueCommerce is currently experiencing an interruption with EDI transactions delivered through the OpenText VAN network impacting both inbound and outbound transactions. This incident began on February 22nd at 5:00 PM EST. We're monitoring the situation with OpenText as they work towards a resolution. As soon as their connection is back online we'll provide an update and confirm all traffic has been processed successfully. Please note that this issue only impacts traffic delivered through the OpenText network. All other traffic is being transacted as expected.</p>tag:status.truecommerce.com,2005:Incident/196016882024-01-28T02:00:16-05:002024-01-28T02:00:17-05:00TrueCommerce Maintenance<p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>02:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>21:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>07:22</var> EST</small><br><strong>Scheduled</strong> - Starting at 9:00 p.m. ET on Saturday, January 27, 2024 and ending by 2:00 a.m. ET on Sunday, January 28, 2024, scheduled maintenance will be conducted as part of our commitment to ensure the reliability and security of your TrueCommerce services. Maintenance for B2B Gateway will begin at 7:00 p.m. ET on January 27, 2024 and end by 2:00 a.m. ET on Sunday, January 28, 2024.<br /><br />During this maintenance period you will experience an interruption in your service, including the following applications and services: TrueCommerce Trading Network, ecUtopia Portal, B2BGateway, TrueCommerce Foundry platform and TrueCommerce Foundry applications such as Transaction Manager, Pack & Ship, Product Manager, Pulse and AMP. During this maintenance period, access to TrueCommerce applications will not be available.<br /> <br />Transmissions sent to TrueCommerce via direct connections, such as AS2 and TrueCommerce’s hosted sFTP and FTP, will not be accepted until the first stage of the maintenance period ends (approximately 9:30 p.m. ET). Upon completion of the first maintenance stage, all direct connections will be accepted and all queued up transmissions will be processed.<br /> <br />We apologize for any inconvenience this may cause. To stay informed of additional maintenance announcements and see the current status of our systems, register for status page updates by navigating to https://status.truecommerce.com and selecting “Subscribe to Updates”.</p>tag:status.truecommerce.com,2005:Incident/192368882023-11-28T22:25:31-05:002023-11-28T22:25:32-05:00Transaction latency<p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>22:25</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>22:13</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>15:32</var> EST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>15:14</var> EST</small><br><strong>Investigating</strong> - We're investigating latency with inbound transactions coming into the network and working on a resolution.</p>tag:status.truecommerce.com,2005:Incident/192281912023-11-27T15:52:24-05:002023-11-27T15:52:24-05:00Pack and Ship latency issues<p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>15:52</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>13:51</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we're seeing better performance at this time. We will continue to monitor the application for responsiveness.</p><p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>13:14</var> EST</small><br><strong>Investigating</strong> - We are currently investigating an issue with Pack & Ship where users are seeing degradation processing shipments.</p>tag:status.truecommerce.com,2005:Incident/190360222023-11-11T07:30:07-05:002023-11-11T07:30:08-05:00TrueCommerce Transaction Manager<p><small>Nov <var data-var='date'>11</var>, <var data-var='time'>07:30</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>11</var>, <var data-var='time'>06:30</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>10:49</var> EST</small><br><strong>Scheduled</strong> - We will be performing a TrueCommerce Transaction Manager Update on Saturday, November 11, 2023 between the hours of 6:30 AM ET to 7:30 AM ET. This release is a part of our ongoing commitment to ensure the reliability and performance of TrueCommerce Foundry and Transaction Manager.<br /><br />During this update, you will be unable to access the TrueCommerce Foundry applications, which include Transaction Manager, Pack & Ship, Pulse and others. You will receive a maintenance notification upon logging in until the update is complete. This update will not impact the TrueCommerce Trading Network (VAN).<br /><br />Best regards,<br />The TrueCommerce Team</p>tag:status.truecommerce.com,2005:Incident/190387922023-11-07T07:44:46-05:002023-11-07T07:44:46-05:00Transaction Processing Delays<p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>07:44</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>17:39</var> EST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>15:59</var> EST</small><br><strong>Monitoring</strong> - Earlier this afternoon, we encountered an issue with transaction processing delays for our Transaction Manager customers. Transactions sent and received between 2 PM and 3 PM EST experienced delays in delivery. The issue has been resolved and transaction are successfully processing. We apologize for any inconvenience.</p>tag:status.truecommerce.com,2005:Incident/187311872023-11-05T01:01:04-05:002023-11-05T01:01:04-05:00TrueCommerce Maintenance<p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>01:01</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>21:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>07:28</var> EDT</small><br><strong>Scheduled</strong> - Starting at 9:00 p.m. ET on Saturday, November 4, 2023 and ending by 2:00 a.m. ET on Sunday, November 5, 2023, scheduled maintenance will be conducted as part of our commitment to ensure the reliability and security of your TrueCommerce services. Maintenance for B2B Gateway will begin at 7:00 p.m. ET on November 4, 2023 and end by 2:00 a.m. ET on Sunday, November 5, 2023.<br /><br />During this maintenance period you will experience an interruption in your service, including the following applications and services: TrueCommerce Trading Network, ecUtopia Portal, B2BGateway, TrueCommerce Foundry platform and TrueCommerce Foundry applications such as Transaction Manager, Pack & Ship, Product Manager, Pulse and AMP. During this maintenance period, access to TrueCommerce applications will not be available.<br /> <br />Transmissions sent to TrueCommerce via direct connections, such as AS2 and TrueCommerce’s hosted sFTP and FTP, will not be accepted until the first stage of the maintenance period ends (approximately 9:30 p.m. ET). Upon completion of the first maintenance stage, all direct connections will be accepted and all queued up transmissions will be processed.<br /> <br />We apologize for any inconvenience this may cause. To stay informed of additional maintenance announcements and see the current status of our systems, register for status page updates by navigating to https://status.truecommerce.com and selecting “Subscribe to Updates”.</p>tag:status.truecommerce.com,2005:Incident/189469702023-10-27T13:07:01-04:002023-10-27T13:07:01-04:00ecUtopia processing slowly<p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>13:07</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved. Portal and processing should be functioning as expected. Please contact our support team if you experience any issues. Thank you!</p><p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>12:27</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>12:27</var> EDT</small><br><strong>Identified</strong> - ecUtopia is processing slowly while our team resolved a database issue. We have a fix in progress.</p>tag:status.truecommerce.com,2005:Incident/188533782023-10-20T09:58:22-04:002023-10-20T09:58:22-04:00B2BGateway Phone Support<p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>09:58</var> EDT</small><br><strong>Resolved</strong> - The B2BGateway support phone number has been restored. Please use 1-888-430-4489, option 3 to reach the B2BGateway support team.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>15:26</var> EDT</small><br><strong>Update</strong> - We are still working with our carrier to restore call capabilities for the team, please continue to open tickets in the B2BG portal as normal, or email us at ProductionSupportTeam@truecommerce.com.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>08:57</var> EDT</small><br><strong>Investigating</strong> - We are currently experiencing issues with our B2BGateway phone line, resulting in the inability to make or receive calls. Our teams are still fully operational and available to assist you with any issues or requests via email. We apologize for any inconvenience.</p>tag:status.truecommerce.com,2005:Incident/187331252023-10-11T06:02:33-04:002023-10-11T06:02:33-04:00TrueCommerce B2BGateway AS2 System Maintenance<p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>06:02</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>05:01</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>11:08</var> EDT</small><br><strong>Scheduled</strong> - To our valued AS2 trading partners,<br /><br />B2BGateway will be performing system maintenance on our AS2 servers from 5:00 a.m.-6:00 a.m. EDT on Wednesday October 11th, 2023. Our AS2 communications will be intermittently unavailable during this maitenance period. All other network connections like FTP and SFTP and access to B2BGateway applications will not be impacted. We apologize for any inconvenience this may cause. <br /><br />• Maintenance Begins: October 11th, 2023 05:00 a.m. EDT<br />• Maintenance Ends: October 11th, 2023 06:00 a.m. EDT<br />• Expected Duration: 1 hour<br /><br />Please resend any transmissions which failed during this window, after the maintenance is complete.</p>tag:status.truecommerce.com,2005:Incident/184683532023-10-08T02:00:05-04:002023-10-08T02:00:05-04:00TrueCommerce Maintenance<p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>02:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>21:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>07:50</var> EDT</small><br><strong>Scheduled</strong> - Starting at 9:00 p.m. ET on Saturday, October 7, 2023 and ending by 2:00 a.m. ET on Sunday, October 8, 2023, scheduled maintenance will be conducted as part of our commitment to ensure the reliability and security of your TrueCommerce services. Maintenance for B2B Gateway will begin at 7:00 p.m. ET on October 7, 2023 and end by 2:00 a.m. ET on Sunday, October 8, 2023.<br /><br />During this maintenance period you will experience an interruption in your service, including the following applications and services: TrueCommerce Trading Network, ecUtopia Portal, B2BGateway, TrueCommerce Foundry platform and TrueCommerce Foundry applications such as Transaction Manager, Pack & Ship, Product Manager, Pulse and AMP. During this maintenance period, access to TrueCommerce applications will not be available.<br /> <br />Transmissions sent to TrueCommerce via direct connections, such as AS2 and TrueCommerce’s hosted sFTP and FTP, will not be accepted until the first stage of the maintenance period ends (approximately 9:30 p.m. ET). Upon completion of the first maintenance stage, all direct connections will be accepted and all queued up transmissions will be processed.<br /> <br />We apologize for any inconvenience this may cause. To stay informed of additional maintenance announcements and see the current status of our systems, register for status page updates by navigating to https://status.truecommerce.com and selecting “Subscribe to Updates”.</p>tag:status.truecommerce.com,2005:Incident/186422272023-09-29T10:15:34-04:002023-09-29T10:15:34-04:00Transaction Manager Scheduled Integration Events<p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>10:15</var> EDT</small><br><strong>Resolved</strong> - The incident has been resolved and scheduled events will begin to execute.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>08:49</var> EDT</small><br><strong>Investigating</strong> - There is currently a known issue with Transaction Manager executed scheduled events via the Scheduler application. All scheduled events are suspended with local on-premise business systems and are not currently executing as expected. This issue started to occur at approximately 12:00 a.m. ET on Friday, September 29th. Our technology team is aware of the issue and working to resolve the issue. Connectivity with trading partners is not impacted at this time nor are there any issues with logging into the Transaction Manager application and manually processing transactions.</p>tag:status.truecommerce.com,2005:Incident/185489552023-09-21T05:45:54-04:002023-09-21T05:45:54-04:00Transaction Manager Scheduled Maintenance<p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>05:45</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>05:31</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>16:05</var> EDT</small><br><strong>Scheduled</strong> - We would like to inform you about an upcoming network maintenance activity that has been carefully planned to ensure the continued reliability and security of our network infrastructure.<br /><br />Thursday, September 21, 2023, 5:30 AM EST until 5:45 AM EST<br /><br />During this maintenance window, we will be performing essential updates and improvements to our network infrastructure. These updates are necessary to enhance performance, increase security, and accommodate future growth.<br /><br />While we understand that any network disruption can be inconvenient, we have chosen this time for the maintenance to minimize the impact on your daily operations. Additionally, our team will be working diligently to complete the maintenance as quickly as possible.<br /><br />Please be advised that during the maintenance window, there will be a temporary outage accessing Transaction Manager. We recommend that you plan accordingly and, if possible, schedule any critical tasks outside of this time frame.<br /><br />We apologize for any inconvenience this temporary outage may cause and appreciate your understanding as we work to enhance the reliability and performance of our network infrastructure.<br /><br />If you have any questions or concerns regarding this planned maintenance, please do not hesitate to reach out to our support team at 888.430.4489. We will be more than happy to assist you.<br />Thank you for your cooperation and continued trust in our services.<br /><br />Customer Support: Call 888.430.4489</p>tag:status.truecommerce.com,2005:Incident/180742902023-09-10T02:00:18-04:002023-09-10T02:00:18-04:00TrueCommerce Maintenance<p><small>Sep <var data-var='date'>10</var>, <var data-var='time'>02:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>21:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>07:50</var> EDT</small><br><strong>Scheduled</strong> - Starting at 9:00 p.m. ET on Saturday, September 9, 2023 and ending by 2:00 a.m. ET on Sunday, September 10, 2023, scheduled maintenance will be conducted as part of our commitment to ensure the reliability and security of your TrueCommerce services. Maintenance for B2B Gateway will begin at 7:00 p.m. ET on September 9, 2023 and end by 2:00 a.m. ET on Sunday, September 10, 2023.<br /><br />During this maintenance period you will experience an interruption in your service, including the following applications and services: TrueCommerce Trading Network, ecUtopia Portal, B2BGateway, TrueCommerce Foundry platform and TrueCommerce Foundry applications such as Transaction Manager, Pack & Ship, Product Manager, Pulse and AMP. During this maintenance period, access to TrueCommerce applications will not be available.<br /> <br />Transmissions sent to TrueCommerce via direct connections, such as AS2 and TrueCommerce’s hosted sFTP and FTP, will not be accepted until the first stage of the maintenance period ends (approximately 9:30 p.m. ET). Upon completion of the first maintenance stage, all direct connections will be accepted and all queued up transmissions will be processed.<br /> <br />We apologize for any inconvenience this may cause. To stay informed of additional maintenance announcements and see the current status of our systems, register for status page updates by navigating to https://status.truecommerce.com and selecting “Subscribe to Updates”.</p>tag:status.truecommerce.com,2005:Incident/182461772023-08-24T10:27:11-04:002023-08-24T10:27:11-04:00B2BGateway ERP Integrator Latency<p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>10:27</var> EDT</small><br><strong>Resolved</strong> - All transactions have completed processing. The backlog is cleared. We again apologize for any inconvenience.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>09:32</var> EDT</small><br><strong>Identified</strong> - We are currently experiencing transaction latency with B2BGateway ERP Integrator. All transactions are processing but you may experience latency with integrated documents with your ERP processes. We apologize for any inconvenience.</p>tag:status.truecommerce.com,2005:Incident/182355172023-08-23T14:39:37-04:002023-08-23T14:39:37-04:00TrueCommerce Foundry - degraded performance upon login<p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>14:39</var> EDT</small><br><strong>Resolved</strong> - The incident has been resolved.</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>14:30</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and the team is monitoring.</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>14:12</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating an issue with degraded performance on login to Foundry. The team is actively reviewing.</p>tag:status.truecommerce.com,2005:Incident/181691202023-08-18T02:03:13-04:002023-08-18T02:03:13-04:00B2BGateway Inbound Traffic<p><small>Aug <var data-var='date'>18</var>, <var data-var='time'>02:03</var> EDT</small><br><strong>Resolved</strong> - The reported incident impacting inbound processing of trading partner traffic to the B2BGateway network has been fully resolved. Our technology team has validated the issue to be fully resolved and confirmed inbound messages delivered via AS2 communication protocols to be fully restored. It is standard practice for trading partners to automatically resend messages via AS2 until they are successfully received. Messages automatically resent by trading partners have been delivered successfully and are now stored in your B2BGateway application mailbox to be processed. We cannot guarantee that all trading partners automatically resent all messages that failed AS2 transmission during this period. We recommend that your organization review transaction activity to identify if there are any potential missing transactions from your trading partners and to be diligent in checking for duplicates of documents in the event that a trading partner sent a document multiple times. As a reminder, this incident did not impact outbound transactions your organization has submitted to your trading partners. <br /><br />We apologize for any disruption this incident may have caused and we thank you for your patience while we addressed this issue.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>19:10</var> EDT</small><br><strong>Update</strong> - The team continues to work on a resolution to the issue for inbound AS2 connections. Inbound traffic from VAN partners continues to be processed successfully.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>14:05</var> EDT</small><br><strong>Update</strong> - We are sending an update on the status of the open issue that’s impacting successful receipt of inbound trading partner transactions. We have restored inbound traffic flow for all transactions received by trading partners through a VAN interconnect. Any transactions sent by trading partners through a VAN connection were queued and are actively being processed. Any inbound transactions delivered through an API connection with a trading partner is also fully functional. Inbound transactions sent by trading partners through an AS2 connection are currently still impacted. Our technology team is continuing to work on this issue until fully resolved. As a reminder, all outbound transmissions to your trading partners are not impacted and are being delivered successfully as expected. <br /><br />We will provide updates as we have made progress and or the issue has been fully resolved. We apologize for the inconvenience and thank you for your patience as we work to resolve this issue.</p><p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>23:45</var> EDT</small><br><strong>Investigating</strong> - We are currently experiencing an issue with processing inbound transactions. This issues started at 5:30 PM EST and impacts both AS2 and VAN traffic. The team is actively reviewing the issue. We apologize for any inconvenience.</p>tag:status.truecommerce.com,2005:Incident/181658972023-08-16T16:12:30-04:002023-08-16T16:33:48-04:00B2BGateway Service Interruption<p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>16:12</var> EDT</small><br><strong>Resolved</strong> - A fix has been implemented and the incident is resolved.</p><p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>15:48</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>15:42</var> EDT</small><br><strong>Investigating</strong> - Our data center provider is experiencing a power interruption which has impacted our B2BGateway application availability. The B2BGateway applications and network are unavailable during this time while power is being restored. We are working with our data center provider to understand timing for full restoration and will provide updates until the B2BGateway application and network is fully restored. We apologize for any inconvenience this may cause your organization.</p>tag:status.truecommerce.com,2005:Incident/181436572023-08-14T21:00:11-04:002023-08-14T21:00:11-04:00B2BGateway Maintenance<p><small>Aug <var data-var='date'>14</var>, <var data-var='time'>21:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>14</var>, <var data-var='time'>20:01</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>14</var>, <var data-var='time'>13:25</var> EDT</small><br><strong>Scheduled</strong> - We would like to inform your organization that emergency upgrade will be applied to the B2BGateway infrastructure this evening (Monday, August 14th) at 8:00 PM EST. Please note that the update will take approximately 60 minutes, during which the B2BGateway network and applications will not be available. We apologize for any inconvenience this may cause.</p>