All Systems Operational
Trading Network Operational
90 days ago
100.0 % uptime
Today
TrueCommerce AS2 ? Operational
90 days ago
100.0 % uptime
Today
TrueCommerce Internal FTP ? Operational
90 days ago
100.0 % uptime
Today
TrueCommerce B2B Trading Network Operational
90 days ago
100.0 % uptime
Today
RedTail Network Operational
90 days ago
100.0 % uptime
Today
Platform Operational
90 days ago
100.0 % uptime
Today
Integration Mapping Tool ? Operational
90 days ago
100.0 % uptime
Today
Scheduler ? Operational
90 days ago
100.0 % uptime
Today
Customer Center ? Operational
90 days ago
100.0 % uptime
Today
TrueCommerce B2B Warehouse Support Site Operational
90 days ago
100.0 % uptime
Today
TrueCommerce B2B Integrator Operational
90 days ago
100.0 % uptime
Today
ECU Portal Operational
90 days ago
100.0 % uptime
Today
Foundry Applications Operational
90 days ago
99.97 % uptime
Today
Transaction Manager Operational
90 days ago
99.97 % uptime
Today
Pack & Ship Operational
90 days ago
99.97 % uptime
Today
Data Hub Operational
90 days ago
99.97 % uptime
Today
Unified Commerce Hub Operational
90 days ago
99.97 % uptime
Today
Pulse Operational
90 days ago
99.97 % uptime
Today
Channel Integrations Operational
90 days ago
100.0 % uptime
Today
Amazon Marketplace Operational
90 days ago
100.0 % uptime
Today
Shopify Operational
90 days ago
100.0 % uptime
Today
Magento Operational
90 days ago
100.0 % uptime
Today
WooCommerce Operational
90 days ago
100.0 % uptime
Today
Online Marketplaces Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Foundry Product Update Scheduled Sep 28, 23:45 - Sep 29, 01:45 EDT
We will be performing a TrueCommerce Foundry Product Update on Tuesday, September 28, 2021 between the hours of 11:00 p.m. ET to 1:00 am ET. This release is a part of our ongoing commitment to ensure the reliability and performance of TrueCommerce Foundry and Transaction Manager.

During this update, you will be unable to access the TrueCommerce Foundry applications, which include Transaction Manager, Pack & Ship, Pulse and others. You will receive a maintenance notification upon logging in until the update is complete. This update will not impact the TrueCommerce Trading Network (VAN).

We apologize for any inconvenience this may cause. For additional information, please visit the Customer Center.
Posted on Sep 20, 09:25 EDT
TrueCommerce Maintenance Oct 2, 21:00 - Oct 3, 02:00 EDT
Starting at 9:00 PM ET on Sat., October 2 and ending by 2:00 AM ET on Sun., October 3, scheduled maintenance will be conducted as part of our commitment to ensure the reliability and security of your TrueCommerce services.

During this maintenance period, you will experience an interruption in your service including the following applications and services: TrueCommerce Trading Network, ECU Portal, TrueCommerce Foundry platform and TrueCommerce Foundry applications such as Transaction Manager, Pack & Ship, Product Manager, Pulse and AMP. Any inbound transmissions from your business partners that are retrieved by TrueCommerce between 9:00 p.m. ET and 2:00 a.m. ET will be processed immediately upon completion of the maintenance window. Transmissions sent to TrueCommerce via direct connections, such as AS2 and TrueCommerce’s hosted FTP, will not be accepted until the maintenance period ends. Upon completion of the maintenance window, all direct connections will be accepted and queued up transmissions will be processed. We apologize for any inconvenience this may cause. For additional information, please visit the Customer Center.
Posted on Sep 14, 07:59 EDT
Past Incidents
Sep 27, 2021

No incidents reported today.

Sep 26, 2021

No incidents reported.

Sep 25, 2021

No incidents reported.

Sep 24, 2021

No incidents reported.

Sep 23, 2021
Resolved - This incident has been resolved.
Sep 23, 12:52 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 23, 12:48 EDT
Identified - The issue has been identified and a fix is being implemented.
Sep 23, 12:30 EDT
Update - We are continuing to investigate this issue.
Sep 23, 11:52 EDT
Investigating - Currently we're experiencing a degridation in performance for TrueCommerce Foundry applications.
Sep 23, 11:34 EDT
Sep 22, 2021

No incidents reported.

Sep 21, 2021

No incidents reported.

Sep 20, 2021

No incidents reported.

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021

No incidents reported.

Sep 13, 2021

No incidents reported.