All Systems Operational

About This Site

Welcome to TrueCommerce’s home for the latest product status updates and maintenance schedules across the TCNet product line, including the Trading Network, Transaction Manager, and ERP and Channel integrations. In addition B2BGateway and TrueCommerce Home will be represented.

Uptime over the past 90 days. View historical uptime.
Trading Network Operational
TrueCommerce TCNet AS2 Operational
TrueCommerce TCNet Internal FTP & SFTP Operational
TrueCommerce B2B Trading Network Operational
Platforms Operational
Integration Mapping Tool Operational
Scheduler Operational
TrueCommerce B2B Warehouse Support Site Operational
TrueCommerce B2B Integrator Operational
TrueCommerce Home Operational
Foundry Applications Operational
Transaction Manager Operational
Pack & Ship Operational
Data Hub Operational
Unified Commerce Hub Operational
Pulse Operational
Channel Integrations Operational
Amazon Marketplace Operational
Shopify Operational
Magento Operational
WooCommerce Operational
Online Marketplaces Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Planned Maintenance for B2BGateway’s NetSuite Integration Nov 9, 2026 08:30-09:30 EST

Planned Maintenance for B2BGateway’s NetSuite Integration:

As a follow-up to the NetSuite WSDL 2025.2 update completed on November 3, we will be applying an additional compatibility update on Monday, November 9 from 8:30 – 930 AM ET. The change is expected to be transparent to users, and no customer action is required.
If you have any questions or concerns, please contact B2BGateway Support.
Posted on Nov 08, 2026 - 10:02 EST

Nov 8, 2026

TrueCommerce Maintenance
Completed - The scheduled maintenance has been completed.
Nov 8, 02:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 21:00 EST
Scheduled - Starting at 9:00 p.m. ET on Saturday, November 7, 2026 and ending by 2:00 a.m. ET on Sunday, November 8, 2026, scheduled maintenance will be conducted as part of our commitment to ensure the reliability and security of your TrueCommerce services. Maintenance for B2B Gateway will begin at 7:00 p.m. ET on November 7, 2026 and end by 2:00 a.m. ET on Sunday, November 8, 2026.

During this maintenance period you will experience an interruption in your service, including the following applications and services: TrueCommerce Trading Network, ecUtopia Portal, B2BGateway, TrueCommerce Foundry platform and TrueCommerce Foundry applications such as Transaction Manager, Pack & Ship, Product Manager, Pulse and AMP. During this maintenance period, access to TrueCommerce applications will not be available.

Transmissions sent to TrueCommerce via direct connections, such as AS2 and TrueCommerce’s hosted sFTP and FTP, will not be accepted until the first stage of the maintenance period ends (approximately 9:30 p.m. ET). Upon completion of the first maintenance stage, all direct connections will be accepted and all queued up transmissions will be processed.

We apologize for any inconvenience this may cause. To stay informed of additional maintenance announcements and see the current status of our systems, register for status page updates by navigating to https://status.truecommerce.com and selecting “Subscribe to Updates”.
Sep 28, 11:49 EDT

Nov 7, 2026

Nov 6, 2026

No incidents reported.

Nov 5, 2026

No incidents reported.

Nov 4, 2026

No incidents reported.

Nov 3, 2026

Action may be needed: B2BGateway NetSuite transactions on 11/3/2026, 9:00 AM to 12:00 PM ET
Resolved - On November 3rd, 2026, between 9:00 AM and 12:00 PM ET, an issue with the B2BGateway NetSuite integration prevented us from querying transactions from NetSuite. Your account uses this integration, so some of your documents may not have been sent during that window. The issue is now resolved, and we apologize for the disruption.
Please check your Transaction Report for that window to confirm all expected documents were sent.
To resend any missing documents, go to Client Portal → Integration → Query Tool:
Query Type: Select the affected document type.
Process As EDI: Select the matching outbound EDI document type.
Input Specific Transaction IDs: Enter the document number(s).
Select Run Query.
Please resubmit only documents that are missing from your Transaction Report, so your trading partners don’t receive duplicates. After you submit, check your Transaction Report again to confirm the documents went through.
If you need help, create a Support ticket in the Portal or call Support at 888.430.4489.
Nov 3, 15:58 EST

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

No incidents reported.

Oct 28, 2026

TC Home (ECU) Product Notice - Important Update
Resolved - Maintenance Complete

We’re pleased to share that the maintenance window has closed and the issue affecting retailer users has been resolved.

Thank you for your patience and understanding while we worked to restore the expected functionality.

Please reach out to our support team at SD-Support@truecommerce.com should you have any questions.

Thank you,
TrueCommerce Home
Oct 28, 16:25 EDT
Update - The TC Home (ECU) Portal will undergo maintenance today at 4 PM EST. Connectivity and processing will not be impacted; EDI documents will continue to transfer without issue while the website is undergoing maintenance.

Please consider this as a 15 minute warning before the website will become unavailable.

A notice will be sent once the maintenance window has closed and the TC Home (ECU) Portal is available once again.
Oct 28, 15:44 EDT
Update - The release window has been scheduled today 10/28 at 4:00 PM EST, for a duration of 30 minutes. During this time, the TC Home (ECU) portal will be down for maintenance; Connectivity and processing will not be impacted; EDI documents will continue to transfer without issue while the website is undergoing maintenance.

A notice will be sent once the maintenance window has closed and the TC Home (ECU) Portal is available once again.
Oct 28, 14:02 EDT
Identified - We identified an issue following our latest release that is impacting the Document Management Search function for retailer users.
The TC Home team is working to resolve the issue, which will require an additional release. An update will be sent once the release window has been scheduled.

We apologize for the inconvenience and appreciate your patience.
Oct 28, 12:58 EDT

Oct 27, 2026

No incidents reported.

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.

Incident History Powered by Atlassian Statuspage