All Systems Operational
Trading Network Operational
90 days ago
99.98 % uptime
Today
TrueCommerce AS2 ? Operational
90 days ago
100.0 % uptime
Today
TrueCommerce Internal FTP ? Operational
90 days ago
100.0 % uptime
Today
TrueCommerce B2B Trading Network Operational
90 days ago
99.95 % uptime
Today
RedTail Network Operational
90 days ago
100.0 % uptime
Today
Platform Operational
90 days ago
100.0 % uptime
Today
Integration Mapping Tool ? Operational
90 days ago
100.0 % uptime
Today
Scheduler ? Operational
90 days ago
100.0 % uptime
Today
Customer Center ? Operational
90 days ago
100.0 % uptime
Today
TrueCommerce B2B Warehouse Support Site Operational
90 days ago
100.0 % uptime
Today
TrueCommerce B2B Integrator Operational
90 days ago
100.0 % uptime
Today
ecUtopia Operational
90 days ago
100.0 % uptime
Today
Foundry Applications Operational
90 days ago
99.99 % uptime
Today
Transaction Manager Operational
90 days ago
100.0 % uptime
Today
Pack & Ship Operational
90 days ago
100.0 % uptime
Today
Data Hub Operational
90 days ago
100.0 % uptime
Today
Unified Commerce Hub Operational
90 days ago
99.98 % uptime
Today
Pulse Operational
90 days ago
100.0 % uptime
Today
Channel Integrations Operational
90 days ago
99.99 % uptime
Today
Amazon Marketplace Operational
90 days ago
99.98 % uptime
Today
Shopify Operational
90 days ago
100.0 % uptime
Today
Magento Operational
90 days ago
100.0 % uptime
Today
WooCommerce Operational
90 days ago
100.0 % uptime
Today
Online Marketplaces Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
TrueCommerce Maintenance Jun 4, 21:00 - Jun 5, 02:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
May 24, 07:17 EDT
Update - We will be undergoing scheduled maintenance during this time.
May 24, 07:16 EDT
Scheduled - Starting at 9:00 p.m. ET on Saturday, June 4, 2022 and ending by 2:00 a.m. ET on Sunday, June 5, 2022, scheduled maintenance will be conducted as part of our commitment to ensure the reliability and security of your TrueCommerce services.

During this maintenance period you will experience an interruption in your service, including the following applications and services: TrueCommerce Trading Network, ecUtopia Portal, RedTail Solutions Network, TrueCommerce Foundry platform and TrueCommerce Foundry applications such as Transaction Manager, Pack & Ship, Product Manager, Pulse and AMP. During this maintenance period, access to TrueCommerce applications will not be available.

Transmissions sent to TrueCommerce via direct connections, such as AS2 and TrueCommerce’s hosted sFTP and FTP, will not be accepted until the first stage of the maintenance period ends (approximately 9:30 p.m. ET). Upon completion of the first maintenance stage, all direct connections will be accepted and all queued up transmissions will be processed.

We apologize for any inconvenience this may cause. To stay informed of additional maintenance announcements and see the current status of our systems, register for status page updates by navigating to https://status.truecommerce.com and selecting “Subscribe to Updates”.

May 9, 08:26 EDT
Past Incidents
May 27, 2022

No incidents reported today.

May 26, 2022

No incidents reported.

May 25, 2022

No incidents reported.

May 24, 2022

No incidents reported.

May 23, 2022

No incidents reported.

May 22, 2022

No incidents reported.

May 21, 2022

No incidents reported.

May 20, 2022

No incidents reported.

May 19, 2022

No incidents reported.

May 18, 2022

No incidents reported.

May 17, 2022

No incidents reported.

May 16, 2022
Resolved - We have identified the issue with the Trading Partner item setup table. The fix for this will be released tomorrow 5/17 at 7 AM. We're sorry for the inconvenience this has caused some of our customers.
May 16, 18:30 EDT
Update - We are continuing to work on a solution for the Trading Partner item setup page.
May 16, 16:33 EDT
Update - We are continuing to work on a solution for the Trading Partner item setup page.
May 16, 15:44 EDT
Investigating - Currently there's a known issue with accessing or modifying the Trading Partner item catalog table. The development team is currently reviewing this and working towards a resolution.
May 16, 14:30 EDT
May 15, 2022

No incidents reported.

May 14, 2022
Completed - The scheduled maintenance has been completed.
May 14, 08:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 06:01 EDT
Scheduled - We will be performing a TrueCommerce Transaction Manager Update on Saturday, May 14, 2022 between the hours of 6:00 AM ET to 8:00 AM ET. This release is a part of our ongoing commitment to ensure the reliability and performance of TrueCommerce Foundry and Transaction Manager.

During this update, you will be unable to access the TrueCommerce Foundry applications, which include Transaction Manager, Pack & Ship, Pulse and others. You will receive a maintenance notification upon logging in until the update is complete. This update will not impact the TrueCommerce Trading Network (VAN).

Best regards,
The TrueCommerce Team

May 4, 11:04 EDT
May 13, 2022

No incidents reported.