All Systems Operational
Trading Network Operational
90 days ago
100.0 % uptime
Today
TrueCommerce AS2 ? Operational
90 days ago
100.0 % uptime
Today
TrueCommerce Internal FTP ? Operational
90 days ago
100.0 % uptime
Today
TrueCommerce B2B Trading Network Operational
90 days ago
100.0 % uptime
Today
Platform Operational
90 days ago
100.0 % uptime
Today
Integration Mapping Tool ? Operational
90 days ago
100.0 % uptime
Today
Scheduler ? Operational
90 days ago
100.0 % uptime
Today
TrueCommerce B2B Warehouse Support Site Operational
90 days ago
100.0 % uptime
Today
TrueCommerce B2B Integrator Operational
90 days ago
100.0 % uptime
Today
ecUtopia Operational
90 days ago
100.0 % uptime
Today
Foundry Applications Operational
90 days ago
99.99 % uptime
Today
Transaction Manager Operational
90 days ago
99.99 % uptime
Today
Pack & Ship Operational
90 days ago
99.99 % uptime
Today
Data Hub Operational
90 days ago
99.99 % uptime
Today
Unified Commerce Hub Operational
90 days ago
99.99 % uptime
Today
Pulse Operational
90 days ago
99.99 % uptime
Today
Channel Integrations Operational
90 days ago
99.99 % uptime
Today
Amazon Marketplace Operational
90 days ago
100.0 % uptime
Today
Shopify Operational
90 days ago
100.0 % uptime
Today
Magento Operational
90 days ago
100.0 % uptime
Today
WooCommerce Operational
90 days ago
100.0 % uptime
Today
Online Marketplaces Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
TrueCommerce Maintenance Apr 1, 2023 21:00 - Apr 2, 2023 03:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 16, 2023 - 14:01 EDT
Scheduled - Starting at 9:00 p.m. ET on Saturday, April 1, 2023 and ending by 2:00 a.m. ET on Sunday, April 2, 2023, scheduled maintenance will be conducted as part of our commitment to ensure the reliability and security of your TrueCommerce services. Maitenance for B2B Gateway will begin at 7:00 p.m. ET on April 1, 2023 and ending by 2:00 a.m. ET on Sunday, April 2, 2023.

During this maintenance period you will experience an interruption in your service, including the following applications and services: TrueCommerce Trading Network, ecUtopia Portal, B2BGateway, TrueCommerce Foundry platform and TrueCommerce Foundry applications such as Transaction Manager, Pack & Ship, Product Manager, Pulse and AMP. During this maintenance period, access to TrueCommerce applications will not be available.

Transmissions sent to TrueCommerce via direct connections, such as AS2 and TrueCommerce’s hosted sFTP and FTP, will not be accepted until the first stage of the maintenance period ends (approximately 9:30 p.m. ET). Upon completion of the first maintenance stage, all direct connections will be accepted and all queued up transmissions will be processed.

We apologize for any inconvenience this may cause. To stay informed of additional maintenance announcements and see the current status of our systems, register for status page updates by navigating to https://status.truecommerce.com and selecting “Subscribe to Updates”.

Mar 06, 2023 - 07:41 EST
Past Incidents
Mar 24, 2023

No incidents reported today.

Mar 23, 2023

No incidents reported.

Mar 22, 2023

No incidents reported.

Mar 21, 2023
Completed - The scheduled maintenance has been completed.
Mar 21, 20:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 20:00 EDT
Scheduled - An infrastructure update will be applied to the B2BGateway environment this evening, March 21st at 8:00 PM EST. The update will take approximately 30 minutes, during which customers may experience intermittent connectivity issues with the B2BGateway envionrment. However, please rest assured that we will actively monitor and review the issue to minimize any inconvenience caused.
Mar 21, 16:55 EDT
Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

No incidents reported.

Mar 15, 2023

No incidents reported.

Mar 14, 2023

No incidents reported.

Mar 13, 2023

No incidents reported.

Mar 12, 2023
Resolved - The scheduled maitenance is complete and the required hardware updates were made. All B2BGateway applications are now available.
Mar 12, 15:28 EDT
Update - Maitenance is still in process. We anticipate the maitenance work to be complete and applications back online no later than 3 p.m est.
Mar 12, 13:58 EDT
Identified - The B2BGateway maitenance has been extended to complete the scheduled hardware updates. The B2BGateway applications and transaction network processing will be unavailable while the updates are applied. We'll provide updates as soon as the maitenance is complete.
Mar 12, 13:06 EDT
Completed - The scheduled maintenance has been completed.
Mar 12, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 07:00 EDT
Scheduled - TrueCommerce has rescheduled the B2B Gateway monthly maintenance period that was originally scheduled for Saturday March 4th from 9:00 p.m. ET to 2:00 a.m. ET to Sunday March 12th from 7 AM to 12 PM ET. As part of the monthly maintenance update, TrueCommerce will be upgrading our security infrastructure to ensure greater service reliability and alignment with TrueCommerce’s InfoSecurity policies. This maintenance only impacts the B2B Gateway enviornment. All other TrueCommerce applications and network will be available during this time.
Mar 6, 08:03 EST
Mar 11, 2023

No incidents reported.

Mar 10, 2023

No incidents reported.