All Systems Operational
Trading Network Operational
90 days ago
100.0 % uptime
Today
TrueCommerce AS2 ? Operational
90 days ago
100.0 % uptime
Today
TrueCommerce Internal FTP ? Operational
90 days ago
100.0 % uptime
Today
TrueCommerce B2B Trading Network Operational
90 days ago
100.0 % uptime
Today
Platform Operational
90 days ago
100.0 % uptime
Today
Integration Mapping Tool ? Operational
90 days ago
100.0 % uptime
Today
Scheduler ? Operational
90 days ago
100.0 % uptime
Today
TrueCommerce B2B Warehouse Support Site Operational
90 days ago
100.0 % uptime
Today
TrueCommerce B2B Integrator Operational
90 days ago
100.0 % uptime
Today
ecUtopia Operational
90 days ago
100.0 % uptime
Today
Foundry Applications Operational
90 days ago
100.0 % uptime
Today
Transaction Manager Operational
90 days ago
100.0 % uptime
Today
Pack & Ship Operational
90 days ago
100.0 % uptime
Today
Data Hub Operational
90 days ago
100.0 % uptime
Today
Unified Commerce Hub Operational
90 days ago
100.0 % uptime
Today
Pulse Operational
90 days ago
100.0 % uptime
Today
Channel Integrations Operational
90 days ago
100.0 % uptime
Today
Amazon Marketplace Operational
90 days ago
100.0 % uptime
Today
Shopify Operational
90 days ago
100.0 % uptime
Today
Magento Operational
90 days ago
100.0 % uptime
Today
WooCommerce Operational
90 days ago
100.0 % uptime
Today
Online Marketplaces Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
TrueCommerce Maintenance Mar 2, 2024 21:00 - Mar 3, 2024 02:00 EST
Starting at 9:00 p.m. ET on Saturday, March 2, 2024 and ending by 2:00 a.m. ET on Sunday, March 3, 2024, scheduled maintenance will be conducted as part of our commitment to ensure the reliability and security of your TrueCommerce services. Maintenance for B2B Gateway will begin at 7:00 p.m. ET on March 2, 2024 and end by 2:00 a.m. ET on Sunday, March 3, 2024.

During this maintenance period you will experience an interruption in your service, including the following applications and services: TrueCommerce Trading Network, ecUtopia Portal, B2BGateway, TrueCommerce Foundry platform and TrueCommerce Foundry applications such as Transaction Manager, Pack & Ship, Product Manager, Pulse and AMP. During this maintenance period, access to TrueCommerce applications will not be available.

Transmissions sent to TrueCommerce via direct connections, such as AS2 and TrueCommerce’s hosted sFTP and FTP, will not be accepted until the first stage of the maintenance period ends (approximately 9:30 p.m. ET). Upon completion of the first maintenance stage, all direct connections will be accepted and all queued up transmissions will be processed.

We apologize for any inconvenience this may cause. To stay informed of additional maintenance announcements and see the current status of our systems, register for status page updates by navigating to https://status.truecommerce.com and selecting “Subscribe to Updates”.

Posted on Feb 05, 2024 - 14:05 EST
Past Incidents
Feb 24, 2024

No incidents reported today.

Feb 23, 2024
Resolved - The incident is resolved and transaction resends for inbound files are in process.
Feb 23, 12:47 EST
Monitoring - Transaction processing has been restored. Our team is actively monitoring.
Feb 23, 11:57 EST
Update - We are continuing to work with OpenText to resolve the issue.
Feb 23, 11:15 EST
Update - We are continuing to investigate this issue.
Feb 23, 09:31 EST
Investigating - TrueCommerce is currently experiencing an interruption with EDI transactions delivered through the OpenText VAN network impacting both inbound and outbound transactions. This incident began on February 22nd at 5:00 PM EST. We're monitoring the situation with OpenText as they work towards a resolution. As soon as their connection is back online we'll provide an update and confirm all traffic has been processed successfully. Please note that this issue only impacts traffic delivered through the OpenText network. All other traffic is being transacted as expected.
Feb 23, 09:29 EST
Feb 22, 2024

No incidents reported.

Feb 21, 2024

No incidents reported.

Feb 20, 2024

No incidents reported.

Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024

No incidents reported.

Feb 15, 2024

No incidents reported.

Feb 14, 2024

No incidents reported.

Feb 13, 2024

No incidents reported.

Feb 12, 2024

No incidents reported.

Feb 11, 2024

No incidents reported.

Feb 10, 2024

No incidents reported.