All Systems Operational

About This Site

Welcome to TrueCommerce’s home for the latest product status updates and maintenance schedules across the TCNet product line, including the Trading Network, Transaction Manager, and ERP and Channel integrations. In addition B2BGateway and TrueCommerce Home will be represented.

Trading Network Operational
90 days ago
100.0 % uptime
Today
TrueCommerce TCNet AS2 Operational
90 days ago
100.0 % uptime
Today
TrueCommerce TCNet Internal FTP & SFTP Operational
90 days ago
100.0 % uptime
Today
TrueCommerce B2B Trading Network Operational
90 days ago
100.0 % uptime
Today
Platforms Operational
90 days ago
100.0 % uptime
Today
Integration Mapping Tool Operational
90 days ago
100.0 % uptime
Today
Scheduler Operational
90 days ago
100.0 % uptime
Today
TrueCommerce B2B Warehouse Support Site Operational
90 days ago
100.0 % uptime
Today
TrueCommerce B2B Integrator Operational
90 days ago
100.0 % uptime
Today
TrueCommerce Home Operational
90 days ago
100.0 % uptime
Today
Foundry Applications Operational
90 days ago
99.99 % uptime
Today
Transaction Manager Operational
90 days ago
100.0 % uptime
Today
Pack & Ship Operational
90 days ago
99.98 % uptime
Today
Data Hub Operational
90 days ago
100.0 % uptime
Today
Unified Commerce Hub Operational
90 days ago
100.0 % uptime
Today
Pulse Operational
90 days ago
100.0 % uptime
Today
Channel Integrations Operational
90 days ago
100.0 % uptime
Today
Amazon Marketplace Operational
90 days ago
100.0 % uptime
Today
Shopify Operational
90 days ago
100.0 % uptime
Today
Magento Operational
90 days ago
100.0 % uptime
Today
WooCommerce Operational
90 days ago
100.0 % uptime
Today
Online Marketplaces Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

TrueCommerce Maintenance Feb 7, 2026 21:00 - Feb 8, 2026 02:00 EST

Starting at 9:00 p.m. ET on Saturday, February 7, 2026 and ending by 2:00 a.m. ET on Sunday, February 8, 2026, scheduled maintenance will be conducted as part of our commitment to ensure the reliability and security of your TrueCommerce services. Maintenance for B2B Gateway will begin at 7:00 p.m. ET on February 7, 2026 and end by 2:00 a.m. ET on Sunday, February 8, 2026.

During this maintenance period you will experience an interruption in your service, including the following applications and services: TrueCommerce Trading Network, ecUtopia Portal, B2BGateway, TrueCommerce Foundry platform and TrueCommerce Foundry applications such as Transaction Manager, Pack & Ship, Product Manager, Pulse and AMP. During this maintenance period, access to TrueCommerce applications will not be available.

Transmissions sent to TrueCommerce via direct connections, such as AS2 and TrueCommerce’s hosted sFTP and FTP, will not be accepted until the first stage of the maintenance period ends (approximately 9:30 p.m. ET). Upon completion of the first maintenance stage, all direct connections will be accepted and all queued up transmissions will be processed.

We apologize for any inconvenience this may cause. To stay informed of additional maintenance announcements and see the current status of our systems, register for status page updates by navigating to https://status.truecommerce.com and selecting “Subscribe to Updates”.

Posted on Jan 05, 2026 - 13:33 EST
Jan 14, 2026

No incidents reported today.

Jan 13, 2026

No incidents reported.

Jan 12, 2026

No incidents reported.

Jan 11, 2026

No incidents reported.

Jan 10, 2026

No incidents reported.

Jan 9, 2026

No incidents reported.

Jan 8, 2026

No incidents reported.

Jan 7, 2026

No incidents reported.

Jan 6, 2026
Resolved - We have recycled the appropriate services and verified with customers the application is now fully restored.

We are actively working with engineering team to prevent in the future.

Jan 6, 13:53 EST
Update - We are continuing to investigate this issue.
Jan 6, 13:51 EST
Investigating - Other parts of the Pack & Ship application are working, but the shipping portion is blocked with this error at the moment.

We are working with our engineering team now on this to resolve it asap.

Jan 6, 12:49 EST
Jan 5, 2026
Resolved - This incident is resolved.
Jan 5, 20:00 EST
Monitoring - A fix has been implemented and the team is actively monitoring.
Jan 5, 19:23 EST
Identified - The issue has been identified and the team is actively working on a fix.
Jan 5, 19:01 EST
Update - We are continuing to investigate the issue.
Jan 5, 18:35 EST
Investigating - We are currently investigating an issue with outbound flat file transactions importing into Transaction Manager. Transactions are failing to import and be sent. Our team is actively working to resolve the issue.
Jan 5, 17:39 EST
Jan 4, 2026

No incidents reported.

Jan 3, 2026

No incidents reported.

Jan 2, 2026

No incidents reported.

Jan 1, 2026

No incidents reported.

Dec 31, 2025

No incidents reported.