All Systems Operational
Trading Network Operational
90 days ago
99.86 % uptime
Today
TrueCommerce AS2
Operational
90 days ago
100.0 % uptime
Today
TrueCommerce Internal FTP
Operational
90 days ago
100.0 % uptime
Today
TrueCommerce B2B Trading Network Operational
90 days ago
99.59 % uptime
Today
Platform Operational
90 days ago
99.92 % uptime
Today
Integration Mapping Tool
Operational
90 days ago
100.0 % uptime
Today
Scheduler
Operational
90 days ago
100.0 % uptime
Today
TrueCommerce B2B Warehouse Support Site Operational
90 days ago
100.0 % uptime
Today
TrueCommerce B2B Integrator Operational
90 days ago
99.61 % uptime
Today
ecUtopia Operational
90 days ago
99.99 % uptime
Today
Foundry Applications Operational
90 days ago
99.99 % uptime
Today
Transaction Manager Operational
90 days ago
99.98 % uptime
Today
Pack & Ship Operational
90 days ago
100.0 % uptime
Today
Data Hub Operational
90 days ago
100.0 % uptime
Today
Unified Commerce Hub Operational
90 days ago
100.0 % uptime
Today
Pulse Operational
90 days ago
100.0 % uptime
Today
Channel Integrations Operational
90 days ago
100.0 % uptime
Today
Amazon Marketplace Operational
90 days ago
100.0 % uptime
Today
Shopify Operational
90 days ago
100.0 % uptime
Today
Magento Operational
90 days ago
100.0 % uptime
Today
WooCommerce Operational
90 days ago
100.0 % uptime
Today
Online Marketplaces Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
TrueCommerce Maintenance Oct 7, 2023 21:00 - Oct 8, 2023 02:00 EDT
Starting at 9:00 p.m. ET on Saturday, October 7, 2023 and ending by 2:00 a.m. ET on Sunday, October 8, 2023, scheduled maintenance will be conducted as part of our commitment to ensure the reliability and security of your TrueCommerce services. Maintenance for B2B Gateway will begin at 7:00 p.m. ET on October 7, 2023 and end by 2:00 a.m. ET on Sunday, October 8, 2023.

During this maintenance period you will experience an interruption in your service, including the following applications and services: TrueCommerce Trading Network, ecUtopia Portal, B2BGateway, TrueCommerce Foundry platform and TrueCommerce Foundry applications such as Transaction Manager, Pack & Ship, Product Manager, Pulse and AMP. During this maintenance period, access to TrueCommerce applications will not be available.

Transmissions sent to TrueCommerce via direct connections, such as AS2 and TrueCommerce’s hosted sFTP and FTP, will not be accepted until the first stage of the maintenance period ends (approximately 9:30 p.m. ET). Upon completion of the first maintenance stage, all direct connections will be accepted and all queued up transmissions will be processed.

We apologize for any inconvenience this may cause. To stay informed of additional maintenance announcements and see the current status of our systems, register for status page updates by navigating to https://status.truecommerce.com and selecting “Subscribe to Updates”.

Posted on Sep 11, 2023 - 07:50 EDT
Past Incidents
Sep 23, 2023

No incidents reported today.

Sep 22, 2023

No incidents reported.

Sep 21, 2023
Completed - The scheduled maintenance has been completed.
Sep 21, 05:45 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 05:31 EDT
Scheduled - We would like to inform you about an upcoming network maintenance activity that has been carefully planned to ensure the continued reliability and security of our network infrastructure.

Thursday, September 21, 2023, 5:30 AM EST until 5:45 AM EST

During this maintenance window, we will be performing essential updates and improvements to our network infrastructure. These updates are necessary to enhance performance, increase security, and accommodate future growth.

While we understand that any network disruption can be inconvenient, we have chosen this time for the maintenance to minimize the impact on your daily operations. Additionally, our team will be working diligently to complete the maintenance as quickly as possible.

Please be advised that during the maintenance window, there will be a temporary outage accessing Transaction Manager. We recommend that you plan accordingly and, if possible, schedule any critical tasks outside of this time frame.

We apologize for any inconvenience this temporary outage may cause and appreciate your understanding as we work to enhance the reliability and performance of our network infrastructure.

If you have any questions or concerns regarding this planned maintenance, please do not hesitate to reach out to our support team at 888.430.4489. We will be more than happy to assist you.
Thank you for your cooperation and continued trust in our services.

Customer Support: Call 888.430.4489

Sep 19, 16:05 EDT
Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023

No incidents reported.

Sep 14, 2023

No incidents reported.

Sep 13, 2023

No incidents reported.

Sep 12, 2023

No incidents reported.

Sep 11, 2023

No incidents reported.

Sep 10, 2023
Completed - The scheduled maintenance has been completed.
Sep 10, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 21:00 EDT
Scheduled - Starting at 9:00 p.m. ET on Saturday, September 9, 2023 and ending by 2:00 a.m. ET on Sunday, September 10, 2023, scheduled maintenance will be conducted as part of our commitment to ensure the reliability and security of your TrueCommerce services. Maintenance for B2B Gateway will begin at 7:00 p.m. ET on September 9, 2023 and end by 2:00 a.m. ET on Sunday, September 10, 2023.

During this maintenance period you will experience an interruption in your service, including the following applications and services: TrueCommerce Trading Network, ecUtopia Portal, B2BGateway, TrueCommerce Foundry platform and TrueCommerce Foundry applications such as Transaction Manager, Pack & Ship, Product Manager, Pulse and AMP. During this maintenance period, access to TrueCommerce applications will not be available.

Transmissions sent to TrueCommerce via direct connections, such as AS2 and TrueCommerce’s hosted sFTP and FTP, will not be accepted until the first stage of the maintenance period ends (approximately 9:30 p.m. ET). Upon completion of the first maintenance stage, all direct connections will be accepted and all queued up transmissions will be processed.

We apologize for any inconvenience this may cause. To stay informed of additional maintenance announcements and see the current status of our systems, register for status page updates by navigating to https://status.truecommerce.com and selecting “Subscribe to Updates”.

Aug 7, 07:50 EDT
Sep 9, 2023