All Systems Operational
About This Site
Welcome to TrueCommerce’s home for the latest product status updates and maintenance schedules across the TCNet product line, including the Trading Network, Transaction Manager, and ERP and Channel integrations. In addition B2BGateway and TrueCommerce Home will be represented.
Trading Network
Operational
TrueCommerce TCNet AS2
Operational
TrueCommerce TCNet Internal FTP & SFTP
Operational
TrueCommerce B2B Trading Network
Operational
Platforms
Operational
Integration Mapping Tool
Operational
Scheduler
Operational
TrueCommerce B2B Warehouse Support Site
Operational
TrueCommerce B2B Integrator
Operational
TrueCommerce Home
Operational
Foundry Applications
Operational
Transaction Manager
Operational
Pack & Ship
Operational
Data Hub
Operational
Unified Commerce Hub
Operational
Pulse
Operational
Channel Integrations
Operational
Amazon Marketplace
Operational
Shopify
Operational
Magento
Operational
WooCommerce
Operational
Online Marketplaces
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled Maintenance for B2BGateway Platform May 10, 2026 11:00-14:00 EDT
Dear Valued B2BGateway Customer,
We are writing to inform you of upcoming scheduled maintenance affecting B2BGateway services. Please review the details below and plan accordingly.
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MAINTENANCE DETAILS
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∙ Date: Sunday, May 10, 2026
∙ Start Time: 11:00 AM EST
∙ Estimated Duration: Up to 3 hours
∙ Expected Completion: 2:00 PM EST
∙ Services Affected: All B2BGateway Services
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REASON FOR MAINTENANCE
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This maintenance window has been scheduled to perform infrastructure and hardware upgrades to ensure the continued stability, performance, and reliability of our platform.
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WHAT TO EXPECT
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During this window, all B2BGateway services will be temporarily unavailable. This includes document transmission, trading partner connectivity, and any associated processing functions.
We recommend scheduling any time-sensitive transactions before 11:00 AM EST on Sunday or after the maintenance window concludes.
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NEXT STEPS
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No action is required on your part. Our team will provide a status update upon completion of the maintenance window. You can monitor real-time status at our Status Page.
We apologize for any inconvenience this may cause and appreciate your patience as we work to keep our infrastructure healthy and performant.
If you have questions or concerns, please contact our Support team.
Thank you for your continued partnership.
Posted on May 07, 2026 - 15:58 EDT
We are writing to inform you of upcoming scheduled maintenance affecting B2BGateway services. Please review the details below and plan accordingly.
─────────────────────────────────
MAINTENANCE DETAILS
─────────────────────────────────
∙ Date: Sunday, May 10, 2026
∙ Start Time: 11:00 AM EST
∙ Estimated Duration: Up to 3 hours
∙ Expected Completion: 2:00 PM EST
∙ Services Affected: All B2BGateway Services
─────────────────────────────────
REASON FOR MAINTENANCE
─────────────────────────────────
This maintenance window has been scheduled to perform infrastructure and hardware upgrades to ensure the continued stability, performance, and reliability of our platform.
─────────────────────────────────
WHAT TO EXPECT
─────────────────────────────────
During this window, all B2BGateway services will be temporarily unavailable. This includes document transmission, trading partner connectivity, and any associated processing functions.
We recommend scheduling any time-sensitive transactions before 11:00 AM EST on Sunday or after the maintenance window concludes.
─────────────────────────────────
NEXT STEPS
─────────────────────────────────
No action is required on your part. Our team will provide a status update upon completion of the maintenance window. You can monitor real-time status at our Status Page.
We apologize for any inconvenience this may cause and appreciate your patience as we work to keep our infrastructure healthy and performant.
If you have questions or concerns, please contact our Support team.
Thank you for your continued partnership.
Posted on May 07, 2026 - 15:58 EDT
TrueCommerce Maintenance May 30, 2026 21:00 - May 31, 2026 02:00 EDT
Starting at 9:00 p.m. ET on Saturday, May 30, 2026 and ending by 2:00 a.m. ET on Sunday, May 31, 2026, scheduled maintenance will be conducted as part of our commitment to ensure the reliability and security of your TrueCommerce services. Maintenance for B2B Gateway will begin at 7:00 p.m. ET on May 30, 2026 and end by 2:00 a.m. ET on Sunday, May 31, 2026.
During this maintenance period you will experience an interruption in your service, including the following applications and services: TrueCommerce Trading Network, ecUtopia Portal, B2BGateway, TrueCommerce Foundry platform and TrueCommerce Foundry applications such as Transaction Manager, Pack & Ship, Product Manager, Pulse and AMP. During this maintenance period, access to TrueCommerce applications will not be available.
Transmissions sent to TrueCommerce via direct connections, such as AS2 and TrueCommerce’s hosted sFTP and FTP, will not be accepted until the first stage of the maintenance period ends (approximately 9:30 p.m. ET). Upon completion of the first maintenance stage, all direct connections will be accepted and all queued up transmissions will be processed.
We apologize for any inconvenience this may cause. To stay informed of additional maintenance announcements and see the current status of our systems, register for status page updates by navigating to https://status.truecommerce.com and selecting “Subscribe to Updates”.
Posted on May 05, 2026 - 16:15 EDT
During this maintenance period you will experience an interruption in your service, including the following applications and services: TrueCommerce Trading Network, ecUtopia Portal, B2BGateway, TrueCommerce Foundry platform and TrueCommerce Foundry applications such as Transaction Manager, Pack & Ship, Product Manager, Pulse and AMP. During this maintenance period, access to TrueCommerce applications will not be available.
Transmissions sent to TrueCommerce via direct connections, such as AS2 and TrueCommerce’s hosted sFTP and FTP, will not be accepted until the first stage of the maintenance period ends (approximately 9:30 p.m. ET). Upon completion of the first maintenance stage, all direct connections will be accepted and all queued up transmissions will be processed.
We apologize for any inconvenience this may cause. To stay informed of additional maintenance announcements and see the current status of our systems, register for status page updates by navigating to https://status.truecommerce.com and selecting “Subscribe to Updates”.
Posted on May 05, 2026 - 16:15 EDT