All Systems Operational
Trading Network Operational
90 days ago
100.0 % uptime
Today
TrueCommerce AS2 ? Operational
90 days ago
100.0 % uptime
Today
TrueCommerce Internal FTP ? Operational
90 days ago
100.0 % uptime
Today
TrueCommerce B2B Trading Network Operational
90 days ago
100.0 % uptime
Today
Platform Operational
90 days ago
100.0 % uptime
Today
Integration Mapping Tool ? Operational
90 days ago
100.0 % uptime
Today
Scheduler ? Operational
90 days ago
100.0 % uptime
Today
TrueCommerce B2B Warehouse Support Site Operational
90 days ago
100.0 % uptime
Today
TrueCommerce B2B Integrator Operational
90 days ago
100.0 % uptime
Today
ecUtopia Operational
90 days ago
100.0 % uptime
Today
Foundry Applications Operational
90 days ago
100.0 % uptime
Today
Transaction Manager Operational
90 days ago
100.0 % uptime
Today
Pack & Ship Operational
90 days ago
100.0 % uptime
Today
Data Hub Operational
90 days ago
100.0 % uptime
Today
Unified Commerce Hub Operational
90 days ago
100.0 % uptime
Today
Pulse Operational
90 days ago
100.0 % uptime
Today
Channel Integrations Operational
90 days ago
100.0 % uptime
Today
Amazon Marketplace Operational
90 days ago
100.0 % uptime
Today
Shopify Operational
90 days ago
100.0 % uptime
Today
Magento Operational
90 days ago
100.0 % uptime
Today
WooCommerce Operational
90 days ago
100.0 % uptime
Today
Online Marketplaces Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
TrueCommerce Maintenance Jul 27, 2024 21:00 - Jul 28, 2024 02:00 EDT
Starting at 9:00 p.m. ET on Saturday, July 27, 2024 and ending by 2:00 a.m. ET on Sunday, July 28, 2024, scheduled maintenance will be conducted as part of our commitment to ensure the reliability and security of your TrueCommerce services. Maintenance for B2B Gateway will begin at 7:00 p.m. ET on July 27, 2024 and end by 2:00 a.m. ET on Sunday, July 28, 2024.

During this maintenance period you will experience an interruption in your service, including the following applications and services: TrueCommerce Trading Network, ecUtopia Portal, B2BGateway, TrueCommerce Foundry platform and TrueCommerce Foundry applications such as Transaction Manager, Pack & Ship, Product Manager, Pulse and AMP. During this maintenance period, access to TrueCommerce applications will not be available.

Transmissions sent to TrueCommerce via direct connections, such as AS2 and TrueCommerce’s hosted sFTP and FTP, will not be accepted until the first stage of the maintenance period ends (approximately 9:30 p.m. ET). Upon completion of the first maintenance stage, all direct connections will be accepted and all queued up transmissions will be processed.

We apologize for any inconvenience this may cause. To stay informed of additional maintenance announcements and see the current status of our systems, register for status page updates by navigating to https://status.truecommerce.com and selecting “Subscribe to Updates”.

Posted on Jul 16, 2024 - 14:05 EDT
Past Incidents
Jul 19, 2024

No incidents reported today.

Jul 18, 2024

No incidents reported.

Jul 17, 2024
Completed - The scheduled maintenance has been completed.
Jul 17, 21:43 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 21:00 EDT
Scheduled - Hello. TrueCommerce Home / ecUtopia will be applying a hotfix to our portal solution on Wednesday, July 17 at 9:00pm EST. This fix will briefly interrupt the portal while the fix is applied. We anticipate the interruption being approximately 15 minutes.

This hotfix will specifically address an issue that might affect some vendor-portal users when creating Advanced Shipping Notice barcodes.

Please contact our support team (SD-Support@truecommerce.com) if you have any questions.

Jul 16, 16:44 EDT
Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024

No incidents reported.

Jul 10, 2024

No incidents reported.

Jul 9, 2024
Completed - The scheduled maintenance has been completed.
Jul 9, 22:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 21:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 25, 14:02 EDT
Scheduled - We will be performing ecUtopia / TrueCommerce Home product update on Tuesday July 9, 2024, between the hours of 9:00 PM ET to 10:30 PM ET. This release is a part of our ongoing commitment to ensure the reliability and performance of our application.

During this update, you will be unable to access the ECU application. This update will not impact the network traffic.

Jun 24, 14:39 EDT
Jul 8, 2024

No incidents reported.

Jul 7, 2024

No incidents reported.

Jul 6, 2024

No incidents reported.

Jul 5, 2024

No incidents reported.