All Systems Operational
Trading Network Operational
90 days ago
100.0 % uptime
Today
TrueCommerce AS2 ? Operational
90 days ago
100.0 % uptime
Today
TrueCommerce Internal FTP ? Operational
90 days ago
100.0 % uptime
Today
TrueCommerce B2B Trading Network Operational
90 days ago
100.0 % uptime
Today
Platform Operational
90 days ago
100.0 % uptime
Today
Integration Mapping Tool ? Operational
90 days ago
100.0 % uptime
Today
Scheduler ? Operational
90 days ago
100.0 % uptime
Today
TrueCommerce B2B Warehouse Support Site Operational
90 days ago
100.0 % uptime
Today
TrueCommerce B2B Integrator Operational
90 days ago
100.0 % uptime
Today
ecUtopia Operational
90 days ago
100.0 % uptime
Today
Foundry Applications Operational
90 days ago
99.99 % uptime
Today
Transaction Manager Operational
90 days ago
100.0 % uptime
Today
Pack & Ship Operational
90 days ago
99.99 % uptime
Today
Data Hub Operational
90 days ago
100.0 % uptime
Today
Unified Commerce Hub Operational
90 days ago
100.0 % uptime
Today
Pulse Operational
90 days ago
100.0 % uptime
Today
Channel Integrations Operational
90 days ago
100.0 % uptime
Today
Amazon Marketplace Operational
90 days ago
100.0 % uptime
Today
Shopify Operational
90 days ago
100.0 % uptime
Today
Magento Operational
90 days ago
100.0 % uptime
Today
WooCommerce Operational
90 days ago
100.0 % uptime
Today
Online Marketplaces Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
TrueCommerce Maintenance Sep 28, 2024 21:00 - Sep 29, 2024 02:00 EDT
Starting at 9:00 p.m. ET on Saturday, September 28, 2024 and ending by 2:00 a.m. ET on Sunday, September 29, 2024, scheduled maintenance will be conducted as part of our commitment to ensure the reliability and security of your TrueCommerce services. Maintenance for B2B Gateway will begin at 7:00 p.m. ET on September 28, 2024 and end by 2:00 a.m. ET on Sunday, September 29, 2024.

During this maintenance period you will experience an interruption in your service, including the following applications and services: TrueCommerce Trading Network, ecUtopia Portal, B2BGateway, TrueCommerce Foundry platform and TrueCommerce Foundry applications such as Transaction Manager, Pack & Ship, Product Manager, Pulse and AMP. During this maintenance period, access to TrueCommerce applications will not be available.

Transmissions sent to TrueCommerce via direct connections, such as AS2 and TrueCommerce’s hosted sFTP and FTP, will not be accepted until the first stage of the maintenance period ends (approximately 9:30 p.m. ET). Upon completion of the first maintenance stage, all direct connections will be accepted and all queued up transmissions will be processed.

We apologize for any inconvenience this may cause. To stay informed of additional maintenance announcements and see the current status of our systems, register for status page updates by navigating to https://status.truecommerce.com and selecting “Subscribe to Updates”.

Posted on Sep 09, 2024 - 07:26 EDT
Past Incidents
Sep 14, 2024

No incidents reported today.

Sep 13, 2024

No incidents reported.

Sep 12, 2024

No incidents reported.

Sep 11, 2024

No incidents reported.

Sep 10, 2024
Completed - The scheduled maintenance has been completed.
Sep 10, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 21:00 EDT
Scheduled - The TrueCommerce Home (ecUtopia) platform will undergo maintenance for a version upgrade. During this window, the portal will be offline, however, communication channels will still be active. All documents will process following the completion of the updates. If you have any questions, please contact our support team at sd-support@truecommerce.com or your project manager.
Aug 20, 17:08 EDT
Sep 9, 2024

No incidents reported.

Sep 8, 2024
Completed - The scheduled maintenance has been completed.
Sep 8, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 21:00 EDT
Scheduled - Starting at 9:00 p.m. ET on Saturday, September 7, 2024 and ending by 2:00 a.m. ET on Sunday, September 8, 2024, scheduled maintenance will be conducted as part of our commitment to ensure the reliability and security of your TrueCommerce services. Maintenance for B2B Gateway will begin at 7:00 p.m. ET on September 7, 2024 and end by 2:00 a.m. ET on Sunday, September 8, 2024.

During this maintenance period you will experience an interruption in your service, including the following applications and services: TrueCommerce Trading Network, ecUtopia Portal, B2BGateway, TrueCommerce Foundry platform and TrueCommerce Foundry applications such as Transaction Manager, Pack & Ship, Product Manager, Pulse and AMP. During this maintenance period, access to TrueCommerce applications will not be available.

Transmissions sent to TrueCommerce via direct connections, such as AS2 and TrueCommerce’s hosted sFTP and FTP, will not be accepted until the first stage of the maintenance period ends (approximately 9:30 p.m. ET). Upon completion of the first maintenance stage, all direct connections will be accepted and all queued up transmissions will be processed.

We apologize for any inconvenience this may cause. To stay informed of additional maintenance announcements and see the current status of our systems, register for status page updates by navigating to https://status.truecommerce.com and selecting “Subscribe to Updates”.

Aug 6, 13:28 EDT
Sep 7, 2024
Sep 6, 2024

No incidents reported.

Sep 5, 2024
Resolved - This incident has been resolved.
Sep 5, 22:18 EDT
Monitoring - The issue has been resolved and transactions are processing successfully. The team will continue to monitor.
Sep 5, 22:08 EDT
Investigating - We are currently investigating an issue with file integration delays with cloud SFTP\FTP. The team is currently investigating to resolve the issue.
Sep 5, 21:20 EDT
Sep 4, 2024

No incidents reported.

Sep 3, 2024
Resolved - This incident has been resolved.
Sep 3, 09:16 EDT
Monitoring - The issue is resolved and the team is monitoring.
Sep 3, 08:59 EDT
Investigating - We're currently experiencing issues with the shipment screen not loading for Pack and Ship. The team is actively investigating.
Sep 3, 08:40 EDT
Sep 2, 2024

No incidents reported.

Sep 1, 2024

No incidents reported.

Aug 31, 2024
Completed - The scheduled maintenance has been completed.
Aug 31, 08:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 06:30 EDT
Scheduled - We will be performing a TrueCommerce Foundry Product Update on Saturday, August 31, 2024, from 6:30 am ET to 8:30 am ET. This release is a part of our ongoing commitment to ensure the reliability and performance of TrueCommerce Foundry and Transaction Manager. Platform updates include technology architectural updates for performance scaling, security updates, and enhancements for in app engagement.

During this update, you will be unable to access the TrueCommerce Foundry applications, including Transaction Manager,Th Pack & Ship, Pulse, and others. You will see a maintenance notification upon visiting the login screen until the update is complete. This update will not impact the TrueCommerce Trading Network (VAN). Any transactions received from a trading partner during this period will be queued for processing immediately following the update.

If you have any questions or concerns regarding this upgrade, please do not hesitate to reach out to our support team.
Customer Support: Call 888.430.4489 or Submit a Support Ticket

Aug 22, 09:59 EDT