Pack & Ship shipping services encountering blocking error preventing shipping.

Incident Report for TrueCommerce

Resolved

We have recycled the appropriate services and verified with customers the application is now fully restored.

We are actively working with engineering team to prevent in the future.

Posted Jan 06, 2026 - 13:53 EST

Update

We are continuing to investigate this issue.

Posted Jan 06, 2026 - 13:51 EST

Investigating

Other parts of the Pack & Ship application are working, but the shipping portion is blocked with this error at the moment.

We are working with our engineering team now on this to resolve it asap.

Posted Jan 06, 2026 - 12:49 EST

This incident affected: Foundry Applications (Pack & Ship).