All Systems Operational
Uptime over the past 90 days. View historical uptime.
Trading Network Operational
90 days ago
100.0 % uptime
Today
TrueCommerce AS2 ? Operational
90 days ago
100.0 % uptime
Today
TrueCommerce Internal FTP ? Operational
90 days ago
100.0 % uptime
Today
TrueCommerce B2B Trading Network Operational
90 days ago
100.0 % uptime
Today
Platform Operational
90 days ago
99.97 % uptime
Today
Integration Mapping Tool ? Operational
90 days ago
100.0 % uptime
Today
Scheduler ? Operational
90 days ago
100.0 % uptime
Today
TrueCommerce B2B Warehouse Support Site Operational
90 days ago
99.97 % uptime
Today
TrueCommerce B2B Integrator Operational
90 days ago
100.0 % uptime
Today
ecUtopia Operational
90 days ago
99.92 % uptime
Today
Foundry Applications Operational
90 days ago
99.96 % uptime
Today
Transaction Manager Operational
90 days ago
99.87 % uptime
Today
Pack & Ship Operational
90 days ago
99.92 % uptime
Today
Data Hub Operational
90 days ago
100.0 % uptime
Today
Unified Commerce Hub Operational
90 days ago
100.0 % uptime
Today
Pulse Operational
90 days ago
100.0 % uptime
Today
Channel Integrations Operational
90 days ago
100.0 % uptime
Today
Amazon Marketplace Operational
90 days ago
100.0 % uptime
Today
Shopify Operational
90 days ago
100.0 % uptime
Today
Magento Operational
90 days ago
100.0 % uptime
Today
WooCommerce Operational
90 days ago
100.0 % uptime
Today
Online Marketplaces Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Nov 21, 2024

No incidents reported today.

Nov 20, 2024

No incidents reported.

Nov 19, 2024
Foundry Intermittent and network latency
Postmortem - Read details
Nov 20, 17:03 EST
Resolved - This incident has been resolved.
Nov 19, 17:42 EST
Monitoring - Transaction processing has been restored. Inbound transactions will experience some delay as processing catches up. The team is currently monitoring.
Nov 19, 16:34 EST
Update - We are continuing to work on a fix for this issue.
Nov 19, 15:44 EST
Identified - We are still experience issues with latency within TrueCommerce Foundry application. The team is still in process of restoring all services.
Nov 19, 15:41 EST
Update - We are continuing to monitor for any further issues.
Nov 19, 14:59 EST
Monitoring - The latency issue has been resolved. The team is validating that transaction processing has been fully restored.
Nov 19, 14:58 EST
Update - We are continuing to investigate. Customer will experience latency navigating the Transaction Manager application and transaction processing with TCNet and ecUtopia. TrueCommerce’s technical team is aware of the issue and working to resolve the issue.
Nov 19, 13:47 EST
Update - We are continuing to work on a fix.
Nov 19, 13:33 EST
Update - We are continuing to work on a resolution for the issue.
Nov 19, 11:45 EST
Update - We are continuing to work on the issue and network transaction is also seeing latency.
Nov 19, 11:04 EST
Identified - Our data center provider is experiencing an issue with connectivity. Our team is actively working with them on resolution.
Nov 19, 10:00 EST
Investigating - We are currently investigating an issue that's introducing intermittent latency with login and some pages loading with TrueCommerce Foundry.
Nov 19, 09:48 EST
Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024
Foundry Login
Resolved - This incident has been resolved.
Nov 14, 10:13 EST
Monitoring - A fix has been implemented and the team is monitoring.
Nov 14, 09:47 EST
Update - The team continues to investigate the issue.
Nov 14, 09:35 EST
Investigating - We are currently experiencing an issue logging into Foundry. The team is actively reviewing.
Nov 14, 08:44 EST
Nov 13, 2024

No incidents reported.

Nov 12, 2024
TrueCommerce Home (ecUtopia) Product Update
Completed - The scheduled maintenance has been completed.
Nov 12, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 21:00 EST
Scheduled - The November product update for TrueCommerce Home is scheduled for release on November 12, 2024 at 9:00pm EST. During this update, our communications servers will be functional, but the processing of documents will be delayed.
If you have any questions or concerns, please contact our support team at sd-support@truecommerce.com
Nov 4, 12:03 EST
Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

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